Margrethe Oppen Bentzen – Diabetes Care Product Specialist & Customer Support

Helping customers, writing articles, securing high product quality.

Every Day

There is no every day description that fits my job because every day is different. A lot of my time is spent on answering questions from our customers. Usually I talk with 5 - 30 customers a day, both healthcare professionals (diabetes nurses, doctors, pharmacists) and people with diabetes who use our glucose meters.

Some customers are agitated because they do not feel they have control over their diabetes, and I need more time to handle them. Their blood sugar goes up and down and they try to get in control by measuring their blood glucose with our meters. They call me when they feel insecure about their results and I try to help them. As I see it, there is a lack of diabetes education for people with diabetes type 2 in Norway. Luckily for me I can almost always help them understand their diabetes better.

Besides the direct customer support I also write in our customer magazine “Diabetesmagasinet Ascensia”. I also do a bit of translating and I participate when we produce new marketing material like for example educational material and product brochures.

An important part of my job is to secure high product quality. If a customer calls in with a complaint I immediately report this to our product team in the US. This is important since we continuously want to improve our products.

To be honest, I’m sort of a “diabetes nerd”; I’m passionately interested in diabetes and I love searching for the right answers to difficult questions.

My workplace

To me Bayer is all about quality. Bayer is a company that has a long and strong tradition of delivering high quality products. You can be sure of our products and trust your health in the measures of our meters. When Bayer launches a new product it is always well tested in advance.

Why apply
If there is a genuine match between Bayer’s visions and what you stand for as a person you can bring your career far at Bayer. The keyword is professionalism and joy at work.